SOVEREIGN HOUSING Driving customer service innovation for one of the UK’s largest housing associations

“Our new mobile-friendly customer portal is a big part of our digital transformation and an important step to becoming a modern, connected business. Built around the needs of our customers, the solution developed and delivered by MMT Digital is personalised and fully accessible. The successful working partnership between Sovereign and MMT has been the key to the success of the project and we look forward to continuing to work together."

Sam Dart, Head of Digital Technology Services​

The Results

  • Thousand residents using the portal
  • %
    Access MySovereign via mobile
  • %
    Resident satisfaction with online rent payments

The Challenge

Deliver an accessible customer portal for one of the largest housing associations in the UK, the first step in a complete digital transformation initiative.​

Develop a scalable portal with a refreshed customer experience and the technical infrastructure to effectively manage large amounts of complex data.

What We Did

Created a platform that gives customers the freedom to manage their own account from any device.​

Brought together two existing customer portals, both with extensive customer data, and performed several integrations to streamline online payment processes.​

Delivered a refreshed customer experience that has achieved AA standard accessibility.


 
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