IT Support Engineer

Permanent - London - Competitive

ABOUT US

We’re MMT Digital. We create digital solutions that transform business performance.

We’re strategists, analysts, problem solvers, creators, originators, designers and builders – we’re digital visionaries. We get to the what, why and how of game-changing digital solutions that transform business performance.

We adopt a single team approach to build powerful and transparent relationships with our clients. We’re agile, enabling the delivery of our clients’ digital solutions, fast. We’re winners, consistently picking up recognition wherever we go, especially at The Drum Recommended Digital Agency Awards.

We’re a team with an itch for knowledge and continuous improvement. We’re a group of people with a burning desire to show how digital can transform business performance. We’re energetic, engaged, collaborative, calm, reliable, smart and friendly. We’re also a very sociable bunch.

When you read through our job advert, remember that we are more interested in you as a person than a checklist on your CV! If you feel there are skills we’re asking for that you don’t have yet, but have the passion and commitment to develop, we'd love for you to tell us about how you’re devoted to digital!

ABOUT THE ROLE

This is a great opportunity for a Support Engineer to join and help a growing business on the cutting edge of technology. You should be motivated by excellent technical support, by responding to software and hardware requests. Your role as a Support Engineer will see you gaining an insight into client issues and providing feedback to your team to reduce identified issues. The position will be 50% IT support requests, 20% routine maintenance and capacity management, and 30% Additional IT tasks across the business.

Other responsibilities will include:

  • Handling issues that have been escalated from other Support Engineers
  • Monitoring the networks for performance and capacity
  • Performing Monthly and Quarterly Security and Capacity Audits
  • Creating knowledge base documents for end users and Run-books for Level 1 engineers
  • Creating and documenting new services
  • Asset Management of hardware and software
  • Assisting junior engineers and mentoring them so that they can resolve issues without the need for escalation.
  • Monitoring the performance and capacity of services, servers and network

ABOUT YOU

Ideally, you’ll have the following skills and experience:

  • Excellent communication and teamwork skills
  • Demonstrated technical knowledge
  • Experience providing an administration role to Office 365, SharePoint and Atlassian services
  • Experience of handling 1st and 2nd level IT support requests
  • Ability to manage multiple tasks and priorities
  • Experience of repairing computers, laptops and peripherals
  • Exposure to Networks, LAN’s & WAN’s, Firewalls
  • Experience providing an administration role of Office365, Atlassian services
  • Knowledge of Atlassian services, including Jira, Confluence and Bitbucket

BENEFITS

What you’ll get

Here at MMT Digital we care about the people that work with us, and we have tried to reflect this in our benefits package.

  • Annual salary review
  • Company bonus scheme
  • A subsidised company-wide Christmas party, which in previous years has been in Lisbon, Amsterdam, Barcelona, Copenhagen, Rome and Brussels.
  • A social events committee that organise social events throughout the year
  • Magic moments – a personalised peer to peer reward recognition scheme
  • Paid volunteering day, and support for fundraising activities
  • An environment which supports your personal development and growth
  • The opportunity to join internal groups which foster innovation and technical excellence
  • A modern office, with co-lab areas, Spotify and free drinks, fruit and biscuits
  • Celebration cakes for your birthday - everyone loves cake!
  • And much more

APPLY NOW