Client Services Director

Permanent - London - Competitive

About us

We’re MMT Digital. We create digital solutions that transform business performance.

We’re strategists, analysts, problem solvers, creators, originators, designers and builders – we’re digital visionaries. We get to the what, why and how of game-changing digital solutions that transform business performance.

We adopt a single team approach to build powerful and transparent relationships with our clients. We’re agile, enabling the delivery of our clients’ digital solutions, fast. We’re winners, consistently picking up recognition wherever we go, especially at The Drum Recommended Digital Agency Awards.

We’re a team with an itch for knowledge and continuous improvement. We’re a group of people with a burning desire to show how digital can transform business performance. We’re energetic, engaged, collaborative, calm, reliable, smart and friendly. We’re also a very sociable bunch.

When you read through our job advert, remember that we are more interested in you as a person than a checklist on your CV! If you feel there are skills we’re asking for that you don’t have yet, but have the passion and commitment to develop, we'd love for you to tell us about how you’re devoted to digital!

About the role

As a Client Services Director within MMT Digital you will be in a senior client, business, operational management position leading a delivery team in partnership with a Technical Account Director and line managing a team of project managers and client service managers. This will also involve being responsible for a portfolio of client account relationships and a remit to expand the growth of these accounts.

In this role you will be ultimately responsible for the client relationship and commercial success of client accounts in your portfolio. This will include revenue forecasting, meeting budget targets, creating of strategic Account Growth plans, contract negotiation and agreeing commercial terms with clients.

Operational Leadership

  • Promote and embody the MMT values, personality and culture internally and externally
  • Effectively lead a team of Project Managers and Client Service Managers in the successful delivery of projects across multiple accounts
  • Monitor employee satisfaction and performance across their delivery team and manage issues with support from HR
  • Responsible for talent management and career progression of their team
  • Accountable for effective resource utilisation within delivery team
  • Identify skill gaps and vacancies to meet project delivery requirements
  • Strong contributor in operations meetings with Head of Client Services Delivery, CTO and Technical Account Directors to form strategies for continuous operational improvement.

Business Development

  • Understand and promote MMT Digital proposition within existing client base
  • Work collaboratively with Be Heard agencies to utilise knowledge within group to identify opportunities and grow client accounts for MMT and Be Heard
  • Sponsor the definition and development of key service offerings of the business
  • Represent and promote MMT Digital and Be Heard at external events
  • Support new business to achieve targets through strategic input into tenders
  • Attend new business chemistry meetings and deliver pitches

ABOUT YOU

Ideally you'll have the following skills/experience:

  • Excellent client relationship management skills
  • Previous experience as a Client Services Director/Manager or Account Director at a Digital Agency
  • High levels of experience in the strategic delivery of digital products and solutions
  • Commercial strategic and operational planning experience, ideally within an agency environment
  • Ability to devise strategies to overcome challenges where no solution exists
  • Come from an agency background

BENEFITS

Here at MMT Digital we care about the people that work with us, and we have tried to reflect this in our benefits package.

  • Annual salary review
  • Company bonus scheme
  • A subsidised company-wide Christmas party, which in previous years has been in Lisbon, Amsterdam, Barcelona, Copenhagen, Rome and Brussels.
  • A social events committee that organise social events throughout the year
  • Magic moments – a personalised peer to peer reward recognition scheme
  • Paid volunteering day, and support for fundraising activities
  • An environment which supports your personal development and growth
  • The opportunity to join internal groups which foster innovation and technical excellence
  • A modern office, with co-lab areas, Spotify and free drinks, fruit and biscuits
  • Celebration cakes for your birthday - everyone loves cake!
  • And much more

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